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Wonder Women Entrepreneurs! This is the place to join conversations with thought leaders who amaze, astonish and inspire you. Listen each week as entrepreneur and host Kalika Yap explores the challenges, wisdom and breakthroughs of extraordinary people. (An Entrepreneurs’ Organization production)

Featured guests include:
Lisa Sugar, cofounder of POPSUGAR
Toni Ko, founder of NYX Cosmetics
Devin Alexander, celebrity chef and nutrition expert who appears on "The Biggest Loser"

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Dec 4, 2019

From receptionist to award-winning entrepreneur, ​Ruby Receptionists​ founder Jill Nelson shares her amazing origin story. Jill explains how her time as a receptionist taught her the value of making connections and building trust with customers. Listen in as she shares how her focus on building a value and culture-focused company helped her grow exponentially. Tune in now!

Timestamped show notes
04:00 - Starting as a receptionist
05:10 - Landing on executive suites
06:13 - Where the name “Ruby Receptionists” came from
06:45 - “We weren’t making a task, we were making a connection.”
08:00 - Coming up with core values
08:45 - “If we’re going down, we’re going down swinging.”
09:33 - The importance of being there for customers
11:11 - Wow-worthy experiences
13:00 - Making a connection with the customer
14:20 - Starting from 2 people
14:51 - Feels like a different job every year
15:16 - Using technology not as a tool, but as an equal part of growth
16:25 - What is the Ruby Ripple Effect?
18:58 - Jill explains the value they provide to their customers
19:28 - Jill names some of her favorite awards she and her company has won
20:15 - What’s next for Jill?

Ruby Receptionists