Dec 4, 2019
From receptionist to award-winning entrepreneur, Ruby Receptionists founder Jill Nelson shares her amazing origin story. Jill explains how her time as a receptionist taught her the value of making connections and building trust with customers. Listen in as she shares how her focus on building a value and culture-focused company helped her grow exponentially. Tune in now!
Timestamped show notes
04:00 - Starting as a receptionist
05:10 - Landing on executive suites
06:13 - Where the name “Ruby Receptionists” came from
06:45 - “We weren’t making a task, we were making a connection.”
08:00 - Coming up with core values
08:45 - “If we’re going down, we’re going down swinging.”
09:33 - The importance of being there for customers
11:11 - Wow-worthy experiences
13:00 - Making a connection with the customer
14:20 - Starting from 2 people
14:51 - Feels like a different job every year
15:16 - Using technology not as a tool, but as an equal part of growth
16:25 - What is the Ruby Ripple Effect?
18:58 - Jill explains the value they provide to their customers
19:28 - Jill names some of her favorite awards she and her company has won
20:15 - What’s next for Jill?